Terms and conditions

Before you apply to study at Charles Sturt University (CSU), you need to ensure you understand the terms and conditions of your application, including the University's refund policy, late enrolments, and the implications of your residency status.

Refunds

Refund Policy

The Refund Policy applies to all international students studying at CSU in Australia and by distance education. Please note that this policy applies only where it is not in conflict with an individual course refund policy - for example where a course policy refers to a 'non-refundable' amount.

Inability to start

CSU will give you a full refund of any tuition fees you have paid if:

  • you are unable to obtain a visa

  • political or civil unrest or natural disasters prevent you leaving your home country or paying fees in full

  • you are unable to commence your course because of a serious and prolonged illness, disability or death of you or a parent, sibling, spouse or child

  • your offer of a place is withdrawn (unless the offer was made on the basis of incorrect or incomplete information you supplied, in which case CSU will retain 10 per cent of the fee for one session)

  • the course which you wanted to undertake is no longer offered

  • CSU refuses to enrol you in a course.

To seek a refund in these circumstances, you (or your agent) should write to the Student Administration Claims Committee (see address details below), supplying copies of relevant documentation (such as a visa refusal letter or medical certificates).

Your refund will be based on the Australian dollar fee for the course (rather than the foreign currency amount you paid). The amount will be paid within four weeks by telegraphic transfer to a bank in your home country. CSU cannot pay your refund into an Australian bank.

Withdrawal from one or more subjects after commencing your course

There are two separate processes that must be completed:

Change your enrolment to withdraw from the subject(s)

Enrolment variations can be made at any time prior to the Census Date using the online Enrolment Variation form on the Student Administration website.

After the Census Date has passed, you must submit this variation in paper form to the Division of Student Administration. Once this variation has been submitted, your request will be passed to the Faculty(s) that teach the subject(s) who will decide whether an AW grade should be awarded or not. The Academic Withdrawal Policy is explained in full in Section 13 of the enrolment regulations.

Please note that if you are an on campus student your visa requires you to study full-time.

Section 13 of the enrolment policy

Seek a refund of tuition fees paid for the subject(s)

If you wish to seek a refund of tuition fees after withdrawing from the subject(s), you must write to the Student Administration Claims Committee

Division of Student Administration
Private Mail Bag 7
Bathurst NSW 2795
Australia

Refund schedule

If you withdraw from a subject less than four weeks after the commencement of session, you may ask that 100% of that course money be credited to your account for use in later subjects.

If you ask for a refund, CSU will refund your tuition fees according to the following schedule:

Date request to withdraw lodged with Student AdministrationPortion of tuition fee refundable
4 weeks (28 days) or more before the start of the session (for exceptions see 1. above)90%
Before the start of the session, but less than 4 weeks (28 days) before (for exceptions see 1. above)75%
On or after the start of the session, but less than 4 weeks (28 days) after50%
4 weeks (28 days) or more after the start of the session0%

Your refund will be credited to your student account (unless you are terminating your course, in which case your credit balance will be paid by telegraphic transfer into a bank account in your home country). Please note that if subject withdrawal occurs prior to payment for the relevant session, a charge will be raised against your account as per the above schedule.

Exceptional circumstances

The Student Administration Claims Committee may consider written requests for refunds due to exceptional circumstances and may increase the amount of refund provided beyond the above levels. Applications for exceptional circumstances must provide details and appropriate verifiable evidence of the circumstance and why a refund beyond the stated policy should apply.

No refund

A refund will not be provided if the application includes fraudulent or forged documentation.

Appeals of decisions

If after 30 days from receipt of an application you have not been notified of an outcome, or if you are unhappy with the decision, you may appeal to the Director, Student Administration.

Change of visa status

If you provide the Division of Student Administration with written evidence that you have been granted Australian Permanent Resident status before 31 March or 31 August, you will receive a refund of all tuition fees you have paid for that (and subsequent) sessions, but you will then be liable to pay the HECS-HELP levy or domestic student fees for your subjects. (Permanent resident status is recognised from the date stamped on your passport, not the date on which you applied). Your refund will be credited to your student account.

If you are not satisfied with the application of this policy, you may take action under the University Ombudsman. You are also entitled to take legal action under Australia's consumer protection laws.

Contact the University Ombudsman

Permanent Residency

This offer of admission is made to you as an international fee-paying student.

It is important that you are aware that CSU does not currently have any undergraduate domestic places in Sydney or Melbourne. Some places are, however, available for postgraduate domestic students. While the following statements may apply to you, a change of residency status is likely to mean that you will be required to relocate and complete your CSU studies at a regional CSU campus.

If you obtain Australian permanent residency before enrolling in the program, your offer of a place (or your enrolment) as an international student will lapse. Your application for admission as a local student will then be assessed. Please note that because of government controls on the number of local students that can be enrolled you may not qualify for a local place. If you obtain permanent residency before you enrol, you must notify CSU in writing as soon as possible, enclosing certified documentary evidence of your residency status.

If you obtain Australian permanent residency prior to the Census Date in any enrolment session, your enrolment will change to that of Australian student status.

If you obtain Australian permanent residency after Census Date in any enrolment session, your enrolment will continue as an international fee-paying student until the end of that session at which time it will change to that of Australian student status.

Late Enrolment

International students must arrange to be on campus in the week prior to the start of the session to take part in a compulsory Orientation program.

If you are going to arrive after the commencement of the semester, you must seek approval from CSU Admissions Office.

Please advise your expected date of arrival when applying for approval for late enrolment. Students will not be allowed to enrol after the end of the second week of session.

Academic load/Attendance/Academic performance

It is a requirement of your student visa, that you undertake studies on a full-time basis. In addition to studying full-time, student visa holders must maintain 80% attendance at classes during their study. Changes to your enrolment and any breach of the student visa condition in relation to attendance or satisfactory academic performance must be reported to the Department of Immigration and Multicultural and Indigenous Affairs.

Disclosure of Information

CSU reminds you that the information provided in your application may be made available to Australian Commonwealth and State Agencies pursuant to obligations under the Education Services for Overseas Students (ESOS) Act 2000 and the National Code.

CSU is required under Section 19 of the ESOS Act 2000, to inform the Department of Immigration and Citizenship about changes to your course enrolment and any breach of your student visa condition relating to satisfactory academic performance. Please refer to The Legislative Framework section.