Payment methods

Please note: CSU does not accept payments by telephone. Alternative methods of payment are listed on this page.

By Internet (WWW)

This is our preferred payment method. Please refer to the frequently asked payment questions (FAQs) page if you are a first time user. Here is our CSU secure online payment site.

Payments can be made using your MasterCard or Visa credit cards. If you use this payment method your payment details are more secure than any of the alternatives. For more information on using a credit card on the Internet, read our credit card myths document.

A receipt / payment confirmation is issued immediately, which you can record or print. You will also receive an email confirmation that the payment has been successful. The payment occurs in "real-time" so you can view the payment on your CSU account with no delays in updating. If your results were withheld, payment of the outstanding amounts by this method will remove the restrictions immediately. The University CANNOT & DOES NOT accept payments by email.

BPAY

If you have registered with your financial institution to use BPAY, you can make a payment at anytime using your own financial institution's telephone or Internet banking connections. The BPAY website lists all participating financial institutions with BPAY facilities. You don't need a credit card to use BPAY, as this facility also allows for payments from cheque or savings accounts, depending on how you set up your payments.

To access BPAY you should contact your financial institution for information on how to use their BPAY service.

  

You will need to quote your BPAY Customer Reference Number. This unique number is located in the top right hand corner of your CSU electronic statement, or beside the BPAY logo on your "Financial Balances" web page. If you have difficulty locating your Customer Reference Number, contact us on 1800 275 278 during office hours, or email us at: ask@csu.edu.au.

Additionally, you will need our BPAY Biller Codes.

 
Biller CodePays the Following Charges
4036Accommodation only
4044HECS-HELP or FEE-HELP tuition-only payments
4051Payments other than Accommodation or HECS-HELP or FEE-HELP
40709Add value to your CSU Card

PLEASE NOTE: Payments made via BPAY require overnight processing to arrive at CSU. For more detail see paragraphs below.

If your BPAY payment is made before your bank's cut off time on a business day (see comment below regarding cut off times), your payment is transferred across to your CSU account by lunchtime the following business day. This is because each individual bank stores up its customers' BPAY payments for that day and sends them in a single file to our bank, via their overnight processing. If your payment is made after the cut off time, or on a weekend or public holiday, your payment is stored by your bank and included in the next business day's processing.

Please be aware that cut off times vary between banks. This time is usually advertised on your bank's internet banking site or available from their telephone banking service. Cut off times can vary widely from as early as 17:00 to as late as 23:00 on each business day.

In Person

We accept cash, cheque, money orders or credit card payments (MasterCard or Visa Card) at our University Cashier Offices.

Location and hours of operation are:

CampusLocationOperatesOpening Times
BathurstBuilding 1412 Learning CommonsMonday to Friday9:30am – 4:00pm
DubboAdministration BuildingTuesday & Wednesday11:00am – 3:00pm
GoulburnAdministration BuildingMonday & Tuesday9:30am – 1:00pm
OrangeAdministration BuildingMonday to Friday11:00am – 1:00pm
ThurgoonaBuilding 753 Learning CommonsMonday to Friday9:30am – 4:00pm
Wagga WaggaBuilding 13 Learning CommonsMonday to Friday9:30am – 4:00pm

By Mail


Send your cheque or money order to


Charles Sturt University
Cashier, Division of Finance
Locked Bag 590
WAGGA WAGGA   NSW   2678

Cheques and money orders should be made payable to "CHARLES STURT UNIVERSITY". Please write your student number on the back of the cheque or money order. Please DO NOT send cash or debit / credit card details by mail. It is illegal and / or unsafe to do so.

IMPORTANT credit card conditions of use.


If your debit / credit card details entered online are incomplete or processing is declined by your financial institution, you will be considered not to have made the payment. It is your responsibility to ensure the details supplied are accurate and complete, and that funds are available to process the transaction. Incomplete details are the same as not signing a cheque. For privacy reasons, the banks do not provide a reason, they simply decline the transaction outright. We will try to contact you if this does happen, but accept no responsibility for delays in processing.

Note: If you incur a late payment fee or penalty, you have the right of appeal through the University. You may also have recourse through your credit provider if payment by your card is declined is due to their error.

International student fee payments

Fees can be paid by using the Western Union Union international student payment portal. International students can also pay by telegraphic transfer, bank draft or credit card. CSU accepts most major credit cards.